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Urgent! QA Representative Position in Bogotá - XYZies Colombia

QA Representative



Job description

We're Hiring: QA Analyst II – XYZies | Colombia

We are seeking a
committed Quality Assurance professional
with strong experience in sales processes and call auditing to join our team and help drive excellence in our operations.

Key Responsibilities:

  • Evaluate sales calls (inbound & outbound), portals, and screen recordings in both
    English and Spanish
    .

  • Provide structured feedback to agents and supervisors, focusing on process compliance and continuous improvement.

  • Design and implement action plans and coaching sessions aimed at improving quality KPIs.
  • Collaborate closely with international QA teams and departments such as Operations, Training, and Human Resources.

  • Support internal audits, compliance analysis, and quality reporting.

Requirements:

  • Advanced English level (
    C1
    ).

  • Minimum
    1 years of experience
    in Quality roles within commercial or contact center environments.

  • Strong analytical skills, effective communication, and attention to detail.

  • Intermediate proficiency in office productivity tools.

  • Previous sales experience – required.

Location:
Colombia

Contract Type:
Permanent

If you meet the requirements and want to join a
dynamic, multicultural, and excellence-driven team
, we'd love to hear from you.

Apply now and be part of our success story


Required Skill Profession

Other General



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