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Urgent! IT Specialist Position in Bogotá - MicroSourcing

IT Specialist



Job description

The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:

  • To provide 1st level technical support professionally, efficiently and effectively, maintaining a high
  • degree of customer service.

  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading
  • software, troubleshooting).

  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices,etc.).

  • Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.

  • To log all handled IT requests and IT incidents in FreshService and maintain full documentation.

  • Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked
  • and documented in FreshService ITSM.

  • Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.

  • Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.

  • To arrange for external technical support where problems cannot be resolved in house.

  • To maintain user security on all systems as per the company policy.

Qualifications And Typical Experience

  • At least 2-3 years of computer system experience.

  • Candidate must possess at least a Bachelor's/College Degree or IT-related course
  • Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.

  • Should exhibit strong interpersonal and communication skills.

  • Experience in client relationship and Account management.

  • Analytical and team management skills are a must.

  • Ability to work well under pressure, multi-task and meet demanding deadlines.

  • Call Center / BPO / SI / Provider work experience is highly preferred.


Required Skill Profession

Other General



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