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Urgent! Collections Analyst Position in Bogotá - Chazey Partners - A QX Global Group Company

Collections Analyst



Job description

Position:
Collections Analyst

Experience Required:

  • At least 2 years of experience in collections or accounts receivable.

  • Basic to intermediate proficiency in Microsoft Excel (filters, basic formulas, simple pivot tables, and VLOOKUP).

  • Strong communication skills and the ability to handle customer interactions professionally.

Summary:

The
Collections Specialist
supports the management of accounts with outstanding balances by conducting payment follow-ups, resolving customer inquiries, and maintaining accurate records.

The main objective is to contribute to recovery goals while ensuring a positive customer experience.

Key Responsibilities:

  • Account Management:
    Contact customers with overdue balances, document interactions, and follow up on payment commitments.

  • Basic Data Analysis:
    Review reports and payment trends to identify priority accounts.

  • Customer Support:
    Address customer questions and escalate complex cases to senior team members when needed.

  • Operational Support:
    Assist in preparing reports and tracking team performance indicators (KPIs).

  • Compliance:
    Ensure all collection activities align with company policies and applicable regulations.

Skills:

  • Basic to intermediate Excel skills.

  • Clear and empathetic communication.

  • Strong organization and time management.

  • Team-oriented and results-driven mindset.

This position is ideal for a
proactive, customer-focused individual eager to learn and grow
within the collections or finance area.


Required Skill Profession

Other General



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